Frequently Asked Questions and How To's

You can access your report(s) using the History Option. First hold your mouse over the  Options button in the top right corner and select  History. Then, enter your email address and click 'Get My History'. Next, check your email inbox - an email showing all of the requests made and reports available will be sent to you. Finally, from the available reports shown on your history, find the report you are looking for and select the Download Report or Preview Report and follow the instructions to as to which PDF report type you want to download.

You can review the status of any request(s) by accessing your request history. First hold your mouse over the  Options button in the top right corner and select  History. Then, enter your email address and click 'Get My History'. Next, check your email inbox - an email showing all of the requests made and reports available will be sent to you. Finally, from the available request history shown, find the request you are looking for and any available options for that request will be shown (i.e. extend the deadline, invite more participants, send reminders).

You can access your complete history by requesting it. First hold your mouse over the  Options button in the top right corner and select  History. Then, enter your email address and click 'Get My History'. Next, check your email inbox - an email showing all of the requests made for that email address will be sent to you.

You have 2 options to invite participants or to add more participants. Both Options require the original Invitation Email (Dear Friend or Colleague) that was sent to you. If this email is no longer available, then simply request it again from your History. To get a copy of your History, follow the steps in the "How do get a History of all the (Assessment or Survey) requests I have made?" question.

1. Option 1

   1. Using the email that was originally sent to you when you made the initial request, you can forward this (Dear Friend or Colleague) email to anyone and ask them to click on Request Invitation to receive their personal invitation with instructions on how to proceed. If you choose this option, be sure to advise him/her what it is, why it is coming, and what you want them to do.

2. Option 2

   1. Using the email that was originally sent to you when you make the initial request, you can invite participants directly. Instead of forwarding the email to them to complete, simply complete it for them. To complete it on their behalf, simply click on the "Request Invitation" link on the email and follow the instructions. If you choose this option, be sure to advise each participant that you invite why you are inviting them and what you want them to do.

Note: you can invite up to 25 participants for feedback to any assessment or up to 2,000 participants for any survey. Remember, the more feedback you get, the more accurate and reliable the final results become.

You can extend the deadline for any request(s) via your history. First hold your mouse over the  Options button in the top right corner and select  History. Then, enter your email address and click 'Get My History'. Next, check your email inbox - an email showing all of the requests made and reports available will be sent to you. Finally, from the available request history shown, find the request you are looking for and select the Extended Deadline option. You can extend the deadline up to 1 month after the date you initiated your feedback request. Keep in mind that your report(s) will be available after the deadline.

Simply select the "Contact Us" button and send us a quick note. Just let us know if your request is urgent and one of our team will get back to you as quick as we possibly can.

You can invite feedback from as many people as you like (as long as they have an email address that you can forward an invitation to) - a maximum of 2000 participants is allowed. Remember, the more feedback you get, the more accurate and reliable the final results become.

Yes! To send reminders (and links to complete the initial request), first hold your mouse over the  Options button in the top right corner and select  History. Enter your email address and click 'Get My History'. An email will be sent to your inbox showing you all of the reports that are listed under your email address. Your History Report allows you to send reminder links to anyone who has not yet completed your feedback request.

Yes! To extend the deadline, first hold your mouse over the  Options button in the top right corner and select  History. Enter your email address and click 'Get My History'. An email will be sent to your inbox showing you all of the reports that are listed under your email address. Your History Report allows you to extend the deadline by 1 week at a time. You can extend the deadline up to 1 month after the date you initiated your feedback request. Keep in mind that your report(s) will be available after the deadline.

There are 6 types of reports available.

1. Snapshot Summary Report

   1. The single (1) page report provides a quick snapshop of your self-evaluation results (for assessments) and/or group results (for assessments or surveys).

2. Standard Report

   1. The 5(+) page report summarizes your results, gives you a comparison to others who are in similar roles/situations, and shows how you scored on each individual component or competency area.

3. Extended Report (Survey or Assessment)

   1. The Assessment Version is a 20+ page report that provides all of your results (shown as % score values) detailed by rater categories and it includes all written feedback.

   2. The Survey Version is a 30+ page report that provides all of your results illustrated in a favorability distribution format that includes % unfavorable scores, % neutral scores, and % favorable scores detailed by component (competency), by indicator (question) and by cluster (groups). It also includes demographic filters, a heat map (by indicator or question), written feedback by component and more.

4. Raw Data Report (Survey Only)

   1. The Raw Data Report (30+ pages) details all of the raw scores for each question broken down by rater category and by each individual selected response scale. The raw scores provide you with complete access to the initial data so you can further analyze the results as you choose.

5. Filtered Report (Survey Only)

   1. The detailed Filtered (30+ pages) Report follows the same format as the Raw Data Report however it lets you review and analyze the responses/results by any demographic filter you choose - from those available when the report was first initiated. For example, the original data can be redisplayed (where available) by gender, age, tenure, professional role, and more.

6. Consolidated Report (Assessment or Exit Survey Only)

   1. This report represents the consolidation of individual results based on the filters that you choose (.i.e this report can be consolidated by divison, department, group, cohort, date range, etc.).

Prime (Score/Grade) is a special category that shows only the results of individuals assigned to this category.

Group (Score/Grade) is an aggregated category that shows all of the other category results all averaged together (excluding the Prime).

For all Standard Reports on Leadership, Sales, Achievement, Interpersonal (excluding Relationship), the Prime Score/Grade will only show a result when 3 or more participants have completed the request. A Prime Score/Grade is shown on the Extended Report when 1 or more participants have completed the request.

Your Extended Assessment Report breaks down your results into a number of datasets (areas). A description for each area is detailed on the Methodology page of your Extended Report. Depending on the type of Assessment completed, your results may show a score, value, or comment for the following areas: overall score, competency score, clusters score, indicator/question score, multiple benchmark (internal/external/comparable) scores, hidden strength/blind spot notification, Self-score, Prime Score (special category), Group Score, Category Scores (by specific rater categories), Economic Value/Impact Score, Focus Score, general and specific support actions and resource links, action plan workspace, multiple types of qualitative feedback, and more.

Your Extended Survey Report breaks down your results into both quantitative and qualitative datasets (areas). A description for each area is detailed on the Methodology page of your Extended Report. Depending on the type of Survey completed, your results may show a score, value, or comment for the following areas: rating scale (favorable, neutral, unfavorable), overall score, component score, clusters score, indicator/question score, multiple benchmark (internal/external/comparable) scores, favorability ratio and target, most favorable and least favorable scores, Category Scores (up to 21 specific rater categories), multiple types of qualitative feedback, plus qualitative feedback by component, and more.

Extended Reports are available for purchase from within the Standard Report itself. First access your Standard Report (see previous FAQ), once your PDF report is open, you can select the 'Order Extended Report' from the drop-down menu. Once your payment is complete, an email will be sent to you giving you access to the full Extended Report.

First you will need to access your Standard Report (see FAQ above). From your 'History Report' email, simply click on the 'Download Report' link. This link will bring you to the Kliic website where you can select the 'Report Type' to download. If you have previously paid for the Extended Verison then the 'Extended Format' option will be available from the dropdown option. If there is no option for 'Extended Format' and it only shows the 'Standard Format' it means that payment for the Extended Report has not been made or was not successful.

No, Credits have no expiry date.

Credits are assigned to your email address. When you use Credits, you must use your email address when you start any Assessment or Survey. This features ensures that only the person who purcahsed the Credits can use the Credits.

You can purchase as many Credits as you need as often as you need. Your Credits will accumulate under your email account.

The total Credits on your account can be found when you request your History (under the Options button in the top right corner). On the email you receive it will show your current Credits available.