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Access Your Personalized Report

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Give Feedback

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Contact Us - How Can We Help?

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Tel: 1-905-752-0366 or for International Calls: 001-905-752-0366

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Access Your Feedback History

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Demo Request

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Frequently Asked Questions

Common Questons and Answers



FAQ's For:

•••••

The FAQ summary below is designed to provide you with quick insights into the most common questions asked by most people. If you don't find an answer to what you need then feel free to contact us at your convenience. We're here to make it easy for you to reach your goals!

FAQ's - General Information


You can invite feedback from as many people as you like (as long as they have an email address that you can forward an invitation to) - a maximum of 2000 participants is allowed. Remember, the more feedback you get, the more accurate and reliable the final results become.


To access your Request History, first hold your mouse over the 'Options' button in the top right corner and select 'History'. Enter your email address on 'History' and click 'get My History'. An email will be sent to your inbox showing you all of the reports that are listed under your email address. Your History will show you all of the assessments/surveys that you have initiated under that email address.


Yes! To send reminders, first hold your mouse over the 'Options' button in the top right corner and select 'History'. Enter your email address on 'History' and click 'get My History'. An email will be sent to your inbox showing you all of the reports that are listed under your email address. Your History Report allows you to send reminders to anyone who has not yet completed your feedback request.


Yes! To extend the deadline, first hold your mouse over the 'Options' button in the top right corner and select 'History'. Enter your email address on 'History' and click 'get My History'. An email will be sent to your inbox showing you all of the reports that are listed under your email address. Your History Report allows you to extend the deadline by 1 week at a time. You can extend the deadline up to 3 months after the date you initiated your feedback request.

FAQ's - About Reports


To access your Standard Report, first hold your mouse over the 'Options' button in the top right corner and select 'History'. Enter your email address on 'History' and click 'get My History'. An email will be sent to your inbox showing you all of the reports that are listed under your email address. Your History Report allows you to Download any of your reports when you need.


Prime (Score/Grade) is a special category that shows only the results of individuals assigned to this category.

Group (Score/Grade) is an aggregated category that shows all of the other category results all averaged together (excluding the Prime).


For all Standard Reports on Leadership, Sales, Achievement, Interpersonal (excluding Relationship), the Prime Score/Grade will only show a result when 3 or more participants have completed the request. A Prime Score/Grade is shown on the Extended Report when 1 or more participants have completed the request.


Your Extended Assessment Report breaks down your results into a number of datasets (areas). A description for each area is detailed on the Methodology page of your Extended Report. Depending on the type of Assessment completed, your results may show a score, value, or comment for the following areas: overall score, competency score, clusters score, indicator/question score, multiple benchmark (internal/external/comparable) scores, hidden strength/blind spot notification, Self-score, Prime Score (special category), Group Score, Category Scores (by specific rater categories), Economic Value/Impact Score, Focus Score, general and specific support actions and resource links, action plan workspace, multiple types of qualitative feedback, and more.

Your Extended Survey Report breaks down your results into both quantitative and qualitative datasets (areas). A description for each area is detailed on the Methodology page of your Extended Report. Depending on the type of Survey completed, your results may show a score, value, or comment for the following areas: rating scale (favorable, neutral, unfavorable), overall score, component score, clusters score, indicator/question score, multiple benchmark (internal/external/comparable) scores, favorability ratio and target, most favorable and least favorable scores, Category Scores (up to 21 specific rater categories), multiple types of qualitative feedback, plus qualitative feedback by component, and more.


Extended Reports are available for purchase from within the Standard Report itself. First access your Standard Report (see previous FAQ), once your PDF report is open, you can select the 'Order Extended Report' from the drop-down menu. Once your payment is complete, an email will be sent to you giving you access to the full Extended Report.


First you will need to access your Standard Report (see FAQ above). From your 'History Report' email, simply click on the 'Download Report' link. This link will bring you to the Kliic website where you can select the 'Report Type' to download. If you have previously paid for the Extended Verison then the 'Extended Format' option will be available from the dropdown option. If there is no option for 'Extended Format' and it only shows the 'Standard Format' it means that payment for the Extended Report has not been made or was not successful.

FAQ's - About Credits


No, Credits have no expiry date.


Credits are assigned to your email address. When you use Credits, you must use your email address when you start any Assessment or Survey. This features ensures that only the person who purcahsed the Credits can use the Credits.


You can purchase as many Credits as you need as often as you need. Your Credits will accumulate under your email account.


The total Credits on your account can be found when you request your History (under the Options button in the top right corner). On the email you receive it will show your current Credits available.



      

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